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Field notes on digital platforms, business systems, and the decisions that shape them — written for the people who plan, fund, and rely on software, not just the people who build it.

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A split path illustration weighing custom software against a packaged ERP
Featured
Business Systems8 min read

Custom software or an ERP? How to actually decide

Both can run your business well. The right choice comes down to how unusual your processes are, and how much you're willing to change them.

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Layered interface panels representing a customer portal architecture
Digital Platforms
9 min read

Building customer portals that scale without pain

A customer portal is easy to launch and hard to grow. The decisions that matter are the ones you make before the first screen.

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