How We Handle Ongoing Support & Maintenance
Launch is the middle of the story, not the end. Here's what support actually looks like after your project goes live.
Software needs care after launch — bug fixes, dependency updates, small adjustments as real usage reveals what's missing. We treat this as a continuation of the same engagement, not a separate relationship that starts from zero.
Support typically covers monitoring for issues before they're reported, applying security and dependency updates on a regular cadence, and handling the small requests that come up once real users are in the system.
For anything beyond routine maintenance — a new feature, a deeper integration, a redesign of a workflow that isn't working — we scope it the same way we scope new projects, so you always know what you're paying for and why.
The teams we work best with long-term are the ones who loop us in early on what's coming, so support and roadmap work stay coordinated instead of colliding.
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